HomeCat NewsCustomer service representatives at Chewy.com say nothing will change ‘for now’

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Customer service representatives at Chewy.com say nothing will change ‘for now’ — 6 Comments

  1. You need to contact FedEx. I ordered things from your company so I wouldn’t have to Lug them in the house. FedEx left my delivery at the halfway point of my driveway about 30 feet from my garage door. I have a 40 ft long front porch and I have a double garage door this was totally unacceptable very hard for me to get it in the house. My neighbor would not have been able to get it in the garage. Would have been easier for me to have bought it at Kroger, at least it would have been at my waist level instead of lifting it off the driveway.I know it’s not you guys but I figure you have more Clout at jumping on FedEx than I. Thank you for your service, I’ll try you again. Respectfully,

  2. I sent an email to Chewy.com stating my thoughts on the merger/buy out by Petsmart; that those two companies are diametrically opposite in their affect in the pet care field. Jessica H. (she omitted her last name) replied with a form letter, which was basically a brief and vague mission statement. Blah, blah we all love pets, blah, blah we’re here for you. BS. I abandoned Petsmart and went to Chewy a long time ago for all the right reasons, and I’ll stop patronizing both of them the first day I can’t get the food I want at a fair price, or they screw up a delivery. Chewy has been the best, a hard act to follow especially for a company like Petsmart who had been the worst. I also stopped going to their in-store Banfield vet service a long time ago too, for good reason. I’ll be very surprised if they do anything right. They’ll ruin all the good will that Chewy built up.

  3. I used to shop at PetSmart. I haven’t done so in a long time. I dislike their ruining of good products for money and I REALLY dislike Banfield!!! A friend of my daughter’s went to Banfield with her dog and ended up spending over $5,000 on something that should have cost less than half that. And they were sent to an emergency vet who,in my opinion, WAAAAYYYY overcharged. I may e retired from the vet field, but I still have animals and I still keep up on medication and procedures.

  4. NO WAY !!! I HAVE BEEN BUYING FOOD FROM CHEWYS FOR MANY YEARS. THEY HAVE BEEN THE ONE GOOD THING I’VE DONE RIGHT. PETSMART WILL RUIN IT !!!!!!!!!!!!!!! THAT’S ALL ANY BIG CHAIN DOES, IS CHARGE TOO MUCH FOR CRAP PRODUCTS. THEY’LL LIMIT THEIR PRODUCTS AND UP THE PRICES ON EVERYTHING, IN ADDITION TO BEING A DECLAWER. I WILL NOT SHOP THERE ANYMORE (I am so good at turning my back). AND NO I WILL NOT STOP YELLING! Every time a business is sold this is what happens, it goes to hell.

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