This is a follow-up to the April 18 article on PoC detailing PetSmart purchasing Chewy.com for $3.35 billion. I’ve spent a few days gathering feedback on how Chewy customers feel about the e-commerce deal.
The customers who have contacted Chewy.com customer support were reassured nothing would change “for now.” That Chewy will offer the same great prices and more items will become available.
Most are concerned about an increase in prices, and say they’ll stop using the company should prices increase. I was surprised to find one person commented on my community page that they were glad to see what’s being called the ‘deal of the century.’ The MAP (minimum allowed price) pricing has apparently left Chewy with a low-profit margin and small brick and mortar businesses suffer when they can’t offer the same bargains. So there are those out there who are hoping for a price increase.
PetSmart has bought a company with a very dedicated customer base. One thing that remains to be seen (and I’m surprised it wasn’t brought up more) is how Chewy.com will embrace the declawing issue. Banfield Pet Hospitals, located inside PetSmart stores, does declaw. This article goes into more detail in which they state
- Declawing is determined to be medically necessary as part of a comprehensive treatment plan to relieve pain or illness
- The pet poses a danger or physical health risk to family members
- Attempts to employ behavior modification or environmental modification have been unsuccessful and euthanasia or relinquishment is imminent due to the destructive use of claws
I wonder how many of you could call your local Banfield and ask to set up a declawing appointment, just to see what their response is. My guess is the almighty dollar would win out over concern for the cat.
Will the declawing policy at Banfield affect those who oppose declawing to boycott Chewy.com, should the declawing policy still exist? Not many have responded on that issue and I’m curious.
If any of you speak with Chewy.com customer service and can add anything to this update, please do so in the comments. Would you still feel comfortable ordering from Chewy.com if PetSmart continues their support on declawing?
You need to contact FedEx. I ordered things from your company so I wouldn’t have to Lug them in the house. FedEx left my delivery at the halfway point of my driveway about 30 feet from my garage door. I have a 40 ft long front porch and I have a double garage door this was totally unacceptable very hard for me to get it in the house. My neighbor would not have been able to get it in the garage. Would have been easier for me to have bought it at Kroger, at least it would have been at my waist level instead of lifting it off the driveway.I know it’s not you guys but I figure you have more Clout at jumping on FedEx than I. Thank you for your service, I’ll try you again. Respectfully,
Thanks Kathy for commenting.
I sent an email to Chewy.com stating my thoughts on the merger/buy out by Petsmart; that those two companies are diametrically opposite in their affect in the pet care field. Jessica H. (she omitted her last name) replied with a form letter, which was basically a brief and vague mission statement. Blah, blah we all love pets, blah, blah we’re here for you. BS. I abandoned Petsmart and went to Chewy a long time ago for all the right reasons, and I’ll stop patronizing both of them the first day I can’t get the food I want at a fair price, or they screw up a delivery. Chewy has been the best, a hard act to follow especially for a company like Petsmart who had been the worst. I also stopped going to their in-store Banfield vet service a long time ago too, for good reason. I’ll be very surprised if they do anything right. They’ll ruin all the good will that Chewy built up.
I used to shop at PetSmart. I haven’t done so in a long time. I dislike their ruining of good products for money and I REALLY dislike Banfield!!! A friend of my daughter’s went to Banfield with her dog and ended up spending over $5,000 on something that should have cost less than half that. And they were sent to an emergency vet who,in my opinion, WAAAAYYYY overcharged. I may e retired from the vet field, but I still have animals and I still keep up on medication and procedures.
NO WAY !!! I HAVE BEEN BUYING FOOD FROM CHEWYS FOR MANY YEARS. THEY HAVE BEEN THE ONE GOOD THING I’VE DONE RIGHT. PETSMART WILL RUIN IT !!!!!!!!!!!!!!! THAT’S ALL ANY BIG CHAIN DOES, IS CHARGE TOO MUCH FOR CRAP PRODUCTS. THEY’LL LIMIT THEIR PRODUCTS AND UP THE PRICES ON EVERYTHING, IN ADDITION TO BEING A DECLAWER. I WILL NOT SHOP THERE ANYMORE (I am so good at turning my back). AND NO I WILL NOT STOP YELLING! Every time a business is sold this is what happens, it goes to hell.
Amen!!!