Customer service representatives at say nothing will change ‘for now’

This is a follow-up to the April 18 article on PoC detailing PetSmart purchasing for $3.35 billion. I’ve spent a few days gathering feedback on how Chewy customers feel about the e-commerce deal. The customers who have contacted customer support were reassured nothing would change “for now.” That Chewy will offer the …

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PetSmart to acquire for $3.35 billion

Merger of pet products companies

Nnnooooo!!! This is the overwhelming response as word spread via social media on April 18 when PetSmart, Inc. announced it has entered into a definitive agreement to acquire Chewy, Inc., the online pet retailer with amazing discount prices. It appears PetSmart has a strategy and combining the new companies will create a better company …

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